Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)
• using the GP online system: Practice Access

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• fill out a repeat prescriptions request form
• bring the paper form to the surgery, Monday to Friday from 8:30am to 6.30pm
• email:

We do not take repeat prescription requests over the phone.

Collecting your prescription

Please allow two full working days before collection and make allowances for weekends and public holidays.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

Questions about your prescription

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

Your community pharmacist can may be able to answer questions about your prescription medicines as well as over the counter medicines.

If you would like to speak to a GP or pharmacist at the surgery about your prescription medicines, please complete our medication query form.

Medication reviews & how our pharmacists can help

Our team includes clinical pharmacists who work alongside your GP and the wider practice team to help you get the best from your medicines.

What do our clinical pharmacists do?

Our clinical pharmacists are qualified experts in medicines and play a key role in your care. Their role includes:

• Reviewing your Medications to make sure they are safe, effective, and still right for you
• Manage long-term conditions like high blood pressure, asthma, diabetes, and heart disease
• Supporting you after a hospital stay by checking and updating and updating your medication records
• Helping to reduce side effects and improve how well your medicines work
• Answering questions about your medicines
• Synchronising your repeat
• Helping to find alternatives if your medicines are unavailable at the pharmacy
• Authorising repeat prescriptions and dealing with medication queries
• Support GPs, nurses, and community pharmacy colleagues with medicines advice and queries

You may be invited to see or speak with one of our pharmacists for a medication review.

What is a medication review?

A medication review is a chance to talk through all the medicines you take prescribed, over the counter, and herbal to make sure they are working for you.

During your review, our pharmacist will:

• Ask how you’re getting on with your medicines
• Check whether you’re experiencing any side effects
• Make sure your medicines are still the best choice for your condition
• Offer advice or adjust your medicines if needed

We usually offer medication reviews:

• Once a year for people on repeat prescriptions
• After a hospital discharge or change in treatment
• For people taking high-risk or multiple medicines

Medication reviews can take place over the phone, by video, or face-to-face at the surgery.

Urgent Medication

As per our policy, the following list of medications are deemed urgent and will be processed as such. Urgent medication issued on the day at the discretion of the DD Ordering Medications – Patients responsibility to request medications in a timely manner

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to any pharmacy or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About community pharmacists

What can your local community pharmacist help with?

Community pharmacists (your high street or local chemist) are trained healthcare professionals who can support you with:

• Minor ailments like coughs, colds, sore throats, tummy trouble, aches and pains, skin rashes, hay fever, and more.
• Advice on over-the-counter medicines
• Managing your prescriptions (including repeat requests and collection services)
• New Medicine Service to support you when starting a new long-term medication
• Blood pressure checks, flu vaccinations, and other NHS services
• Contraceptive pill without a prescription
• Dispose of your old medication

How pharmacies can help – NHS

You don’t need to see your GP first.  Your local pharmacist can often help quickly and effectively.