Accessible Information Standard

The Accessible Information Standard (AIS) is a new NHS England standard for NHS and adult social care organisations.

The aim is to ensure that people who have a disability, impairment or sensory loss, receive information that they can access and understand, for example in large print or via email.

This affects the practice in the following way - we will:



    • identify patients who have information or communication needs by asking

    • make a note of those needs by recording in their notes

    • highlight the patient’s record to make their needs clear by placing alerts in their notes

    • where appropriate, share that information with other NHS and adult social care providers

    • aim to provide information to patients in an accessible way



New patients when registering at the practice will be asked about their information and communication needs.

Patients already registered with us will be asked opportunistically.

NOTE:   If you have an information or communication need, you can tell the reception staff and they will note it on your medical record



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website