Statement of Purpose
At Churchill Medical Centre, we will aim to:
- Provide high quality accessible primary care tailored to local needs
- Work closely with the CCG to improve health outcomes for all patients and to meet identified local need
- Facilitate development of a multidisciplinary team approach with the aim of improving integration between practice and community-based services
- Improve and increase the range and accessibility of services which are responsive to the needs of patients
- Provide opportunities and incentives for primary care professionals to fully utilise their skills and pursue professional aspirations
- Deliver care which represents value for money in terms both of quality of patient care and reduced inefficiencies for the NHS overall
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics and services covering a wide range of healthcare issues. We offer services from two sites; Chingway Medical Centre is a branch site of Churchill Medical Centre.The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Practice and Patient Charter
Our Practice's Responsibilities To You
- You have the right to choose this GP practice, and to be accepted by this practice unless there are reasonable grounds for us to refuse (such as if you do not live within the catchment area), in which case you will be informed of the reason.
- You have a right to be treated with dignity and respect and we will treat all patients in a fair and respectful manner.
- We have a duty not to discriminate against patients or staff, and to adhere to equal opportunities and equality and human rights legislation.
- You have the right to privacy and confidentiality and to expect the NHS to keep your confidential information safe and secure.
- You have the right to be treated with a professional standard of care, by appropriately qualified and experienced staff, in a practice that meets required levels of safety and quality.
- We have a responsibility to provide all patients with safe care and to do all we can to protect patients from avoidable harm.
- You can access GP practice appointments (during surgery hours) via telephone, online or face-to-face.
- You have access to Out-of-hours and extended access services which provide GP and practice nurse appointments is available to all our patients after 18:30 on weekdays and at weekends.
- We will make available our practice leaflet and online information, informing you of our opening hours and the services we provide.
- We host and promote a Patient Participation Group (PPG), which all patients and carers are welcome to join, this supports patient and public participation in both the practice and local health system as appropriate.
- We have a complaints policy which will be followed when a complaint is received. All complaints will be treated in confidence and will be dealt with in a timely manner, this will not affect your care, or how you are treated by our practice team.
Your Responsibilities As A Patient
- You must register with a GP practice – the main point of access for NHS primary care
- You must treat NHS staff and other patients with respect and recognise that violence, or the causing of nuisance or disturbance on NHS premises, could result in prosecution and you could be de registered from the practice.
- You have the right not to be unlawfully discriminated against in the provision of NHS services, including on grounds of gender, race, disability, age, sexual orientation, religion, belief, gender reassignment, pregnancy and maternity, or marital or civil partnership status and you must not discriminate staff.
- You must give your GP practice accurate information about your health, condition and status
- You should take personal responsibility and make a significant contribution to your own and your dependents’ good health and wellbeing.
- National public health programmes such as cervical screening, immunisation and vaccinations are important for prevention and early diagnosis. Please take the opportunity to participate in these.
- Please avoid calling during peak morning times for non-urgent matters. Use online booking facilities where appropriate.
- You must always attend appointments, or cancel as soon as possible. Treatment of other patients may be delayed if the practice is unaware that you cannot attend and this wastes valuable time which could have been spent on another patient. The practice has policies to deal with persistent non attendees (who do not cancel appointments), and this could lead to you being de registered with the practice.
- Please read our practice leaflet or visit our website This will assist with information on the primary care services we offer.
- We welcome your participation. If you wish to find out more, ask a member of the practice team how to join our PPG. Even if you are not a member, please ask how you can share feedback with us to help improve our services for all.
- If you have positive or negative feedback from yourself or on behalf of a carer in relation to your experiences, treatment and services, you may contact the practice manager. If you have a complaint, you can send it in writing by following the practice complaints process or by contacting NHS England.
We encourage patients to give us feedback on their experiences at the practice.
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