Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Year-month | Very good | Good | Neither good nor poor | Poor | Very Poor | Don't Know |
|---|---|---|---|---|---|---|
| Apr 2023 | 4 | 1 | 0 | 0 | 0 | 0 |
| Mar 2023 | 91 | 11 | 3 | 1 | 3 | 1 |
| Feb 2023 | 79 | 12 | 1 | 0 | 3 | 2 |
| Jan 2023 | 59 | 6 | 0 | 0 | 3 | 0 |
| Dec 2022 | 67 | 15 | 0 | 1 | 1 | 1 |
| Nov 2022 | 111 | 14 | 2 | 0 | 4 | 0 |
| Oct 2022 | 188 | 23 | 6 | 2 | 2 | 0 |
| Sep 2022 | 65 | 11 | 2 | 0 | 1 | 1 |
| Aug 2022 | 67 | 16 | 1 | 3 | 2 | 2 |
| Jul 2022 | 67 | 11 | 1 | 1 | 1 | 1 |
| Jun 2022 | 9 | 1 | 0 | 0 | 0 | 0 |
| May 2022 | 5 | 0 | 1 | 1 | 0 | 0 |
| Apr 2022 | 8 | 0 | 0 | 0 | 0 | 0 |
| Mar 2022 | 3 | 0 | 0 | 0 | 0 | 0 |
| Feb 2022 | 6 | 0 | 0 | 0 | 0 | 0 |
| Jan 2022 | 6 | 3 | 1 | 0 | 0 | 0 |
| Dec 2021 | 3 | 1 | 0 | 0 | 0 | 0 |
| Nov 2021 | 6 | 4 | 0 | 1 | 0 | 0 |
Patient feedback
We asked the question:
Why did you choose that response?
Very quick appointment with friendly staff over the phone.
Nurse Sharon was lovely and very thorough.
Posted on: 11/03/2023
Nurse Catherine is consistory patient and attentive on every visit. She calms me down every time ahead of Prostap injection.
Posted on: 28/02/2023
Geat experience and knowledge from Catherine about my diabetes and blood pressure
Posted on: 28/02/2023
Dr Kuma has been very friendly and professional.
Also, the speed of seeing us has improved at the clinic.
Thank you.
Posted on: 18/02/2023
Receptionist were welcoming.
The Nurse is very polite and gentle, explained all the immunisations. Went the extra mile by showing us the expiry dates even though she did not need to!
Posted on: 18/02/2023
Quality of service is superb. Im happy and satisfied. Well done.
Posted on: 17/02/2023
My doctor was very understanding and thorough
Posted on: 17/02/2023
Lovely caring dedicated Nurse (Bernie) who did my 40+ Health Check MOT and GP (Alistair) who did a thorough investigation into my chronic headache / neck stiffness / chest pain for almost a week.
Posted on: 16/02/2023
Called in right away, Catherine was very clear and professional so things are moving forward
Posted on: 16/02/2023
I was very happy with my Consultation. The doctor was thorough in her examine and advice and I was happy with the treatment prescribed .
Posted on: 16/02/2023
Absolutely love Deidre, she is fantastic and an asset to your doctors surgery. I’m always happy when I’m able to see her
Posted on: 15/02/2023
Appt on time and very efficient staff very professional and nurse Catherine a fantastic member of staff and the team
Posted on: 14/02/2023
Perfect. Great attention to detail including dealing with my concerns outside of my diabetic check. Thorough with a great bedside manner
Posted on: 14/02/2023
Because the doctor was very kind and helpful. She made me feel better.
Posted on: 14/02/2023
The nurse was pro- active she came out from the room five minutes prior to my appointment and approached me while I was queuing up to go to the receptionist.
Then I went straight in the nurse consultation room.
Posted on: 09/02/2023
Could not find one fault all staff and doctors are very accommodation and very friendly
Posted on: 11/01/2023
Because the pharmacist was patient, kind and efficient
Posted on: 11/01/2023
The Doctor was friendly, I went for my son’s 1year injection
Posted on: 10/01/2023
Seen promptly and Sarah was lovely.
Posted on: 06/01/2023
Good clear communication, for example information regardung side effects and how to deal with it.
There was also an interest shown regarding my other medical issue(diabetese)
Posted on: 05/01/2023
Very helpful above and beyond line of duty....
Posted on: 18/12/2022
A warm and comfortable presence and very reassuring
Posted on: 13/12/2022
It was very informative and Nurse Sarah was really good and explained clearly through all the health checks done and provided information specific to my health needs which was benficial.
Posted on: 12/12/2022
Speedy and polite service. Very grateful to Churchill at every appointment.
Posted on: 09/12/2022
Nurse John is so caring, friendly and approachable. Alway ensures are needs are met. Thank you
Posted on: 09/12/2022
Everyone is always lovely and the surgery generally has always been great for me and my children. Thank you!
Posted on: 11/11/2022
Nurse John is incredibly efficient
Posted on: 08/10/2022
Having been with with Churchill medical centre for 25yrs i have always been very happy with the help and advice i have received.
Posted on: 29/09/2022
Professional service and I felt comfortable and safe speaking to the nurse
Posted on: 29/09/2022
Dr Taylor was amazing. She took her time and was also very thorough. Fantastic experience as always thank you
Posted on: 28/09/2022
Although spent a long time on the line trying to get an appt, once spoke to someone had a v quick response from staff and GP. Gp very thorough and communicated well. When left documentation with reception I was informed via text when they were ready.
Posted on: 28/09/2022
We were given appointment promptly the same day. The doctor was very polite and examined my son. Prescribed medication.
Overall very happy with professionalism of the doctor.
Posted on: 26/09/2022
GP had an excellent manner and was very thorough and helpful.
Posted on: 18/09/2022
Saw Sarah the nurse very good appointment
Went over my blood pressure clearly
Thank you you wonderful
Sarah
Posted on: 16/09/2022
The nurse that carried out my appointment was good and carried out my checks well.
Posted on: 12/09/2022
In on time. Very helpful receptionist. Blood pressure test and a good helpful chat with Medic who gave me some good advice on hydration and diet. Came out a lot happier than when I went in.
Posted on: 10/09/2022
My doctor surgery is very good prompt I have no complaints about the surgery or People
Posted on: 07/09/2022
Signing process was quick
Warm friendly and helpful staff at reception
Dr Batchelor came out and greeted me
My concerns and views were listen to and o didn’t feel rushed.
I felt safe with GP
Posted on: 07/09/2022
Saw Sharon for a routine check, she was very friendly, professional and reassuring.
Posted on: 16/08/2022
Nurse Sharon took time to listen to me and very helpful (giving tips) on good health.
Posted on: 15/08/2022
The male nurse yesterday it was very polite and explains everything as well
Posted on: 13/08/2022
The Nurse was very professional, and provided a very good service.
Posted on: 13/08/2022
Quick friendly and efficient
Posted on: 12/08/2022
I had a great experience, the nurse and doctor I saw were both amazing help. They were very professional and made me feel extremely comfortable.
Posted on: 21/07/2022
Very helpful and friendly checked B/P high weight Blood test
Posted on: 19/07/2022
I had my NHS health check in 14/97/2022. It was done with Henna Khanan she was very professional and explained everything clearly to me.
Realised need to change my lifestyle
Posted on: 17/07/2022
I chose this option because the nurse I saw (Bernie) was extremely efficientabd professional in the was she dearth
with my appointment.
Posted on: 16/07/2022
The physio was brilliant
Posted on: 15/07/2022
Nurse Catherine was very polite, professional, friendly and made me free at ease.
Posted on: 14/07/2022
The appointment was given within a reasonable timeframe. The Doctor listened attentively and showed that she took my concerns seriously. The Doctor prescribed medication to help with the issue and also made a referral to ENT for further investigation.
Posted on: 13/07/2022
I saw one of the clinical nurses Sarah who was very knowledgeable, effficient and I felt she listened to me.
Posted on: 12/07/2022
Because my Doctor takes the time to listen to my complaint and react accordingly
Posted on: 11/07/2022
I was seen by a doctor who seemed interested in me and my condition. Instead of a person I couldn't really make contact with on the phone.
Posted on: 11/07/2022
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