Friends & Family Test Results




The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.


FFT Results

Select year:
  • 79% Very good
  • 15% Good
  • 2% Neither good nor poor
  • 2% Poor
  • 2% Very Poor
  • 1% Don't Know
Year-month Very good Good Neither good nor poor Poor Very Poor Don't Know
Aug 2022 3781121
Jul 2022 67111111
Jun 2022 910000
May 2022 501100
Apr 2022 800000
Mar 2022 300000
Feb 2022 600000
Jan 2022 631000
Dec 2021 310000
Nov 2021 640100

Patient feedback

We asked the question:
Why did you choose that response?

Saw Sharon for a routine check, she was very friendly, professional and reassuring.
Posted on: 16/08/2022

Nurse Sharon took time to listen to me and very helpful (giving tips) on good health.
Posted on: 15/08/2022

The Nurse was very professional, and provided a very good service.
Posted on: 13/08/2022

The male nurse yesterday it was very polite and explains everything as well
Posted on: 13/08/2022

Quick friendly and efficient
Posted on: 12/08/2022

I had a great experience, the nurse and doctor I saw were both amazing help. They were very professional and made me feel extremely comfortable.
Posted on: 21/07/2022

Very helpful and friendly checked B/P high weight Blood test
Posted on: 19/07/2022

I had my NHS health check in 14/97/2022. It was done with Henna Khanan she was very professional and explained everything clearly to me. Realised need to change my lifestyle
Posted on: 17/07/2022

I chose this option because the nurse I saw (Bernie) was extremely efficientabd professional in the was she dearth with my appointment.
Posted on: 16/07/2022

The physio was brilliant
Posted on: 15/07/2022

Nurse Catherine was very polite, professional, friendly and made me free at ease.
Posted on: 14/07/2022

The appointment was given within a reasonable timeframe. The Doctor listened attentively and showed that she took my concerns seriously. The Doctor prescribed medication to help with the issue and also made a referral to ENT for further investigation.
Posted on: 13/07/2022

I saw one of the clinical nurses Sarah who was very knowledgeable, effficient and I felt she listened to me.
Posted on: 12/07/2022

Because my Doctor takes the time to listen to my complaint and react accordingly
Posted on: 11/07/2022

I was seen by a doctor who seemed interested in me and my condition. Instead of a person I couldn't really make contact with on the phone.
Posted on: 11/07/2022