Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Year-month | Very good | Good | Neither good nor poor | Poor | Very Poor | Don't Know |
|---|---|---|---|---|---|---|
| Nov 2022 | 102 | 13 | 2 | 0 | 4 | 0 |
| Oct 2022 | 188 | 23 | 6 | 2 | 2 | 0 |
| Sep 2022 | 65 | 11 | 2 | 0 | 1 | 1 |
| Aug 2022 | 67 | 16 | 1 | 3 | 2 | 2 |
| Jul 2022 | 67 | 11 | 1 | 1 | 1 | 1 |
| Jun 2022 | 9 | 1 | 0 | 0 | 0 | 0 |
| May 2022 | 5 | 0 | 1 | 1 | 0 | 0 |
| Apr 2022 | 8 | 0 | 0 | 0 | 0 | 0 |
| Mar 2022 | 3 | 0 | 0 | 0 | 0 | 0 |
| Feb 2022 | 6 | 0 | 0 | 0 | 0 | 0 |
| Jan 2022 | 6 | 3 | 1 | 0 | 0 | 0 |
| Dec 2021 | 3 | 1 | 0 | 0 | 0 | 0 |
| Nov 2021 | 6 | 4 | 0 | 1 | 0 | 0 |
Patient feedback
We asked the question:
Why did you choose that response?
Everyone is always lovely and the surgery generally has always been great for me and my children. Thank you!
Posted on: 11/11/2022
Nurse John is incredibly efficient
Posted on: 08/10/2022
Having been with with Churchill medical centre for 25yrs i have always been very happy with the help and advice i have received.
Posted on: 29/09/2022
Professional service and I felt comfortable and safe speaking to the nurse
Posted on: 29/09/2022
Dr Taylor was amazing. She took her time and was also very thorough. Fantastic experience as always thank you
Posted on: 28/09/2022
Although spent a long time on the line trying to get an appt, once spoke to someone had a v quick response from staff and GP. Gp very thorough and communicated well. When left documentation with reception I was informed via text when they were ready.
Posted on: 28/09/2022
We were given appointment promptly the same day. The doctor was very polite and examined my son. Prescribed medication.
Overall very happy with professionalism of the doctor.
Posted on: 26/09/2022
GP had an excellent manner and was very thorough and helpful.
Posted on: 18/09/2022
Saw Sarah the nurse very good appointment
Went over my blood pressure clearly
Thank you you wonderful
Sarah
Posted on: 16/09/2022
The nurse that carried out my appointment was good and carried out my checks well.
Posted on: 12/09/2022
In on time. Very helpful receptionist. Blood pressure test and a good helpful chat with Medic who gave me some good advice on hydration and diet. Came out a lot happier than when I went in.
Posted on: 10/09/2022
My doctor surgery is very good prompt I have no complaints about the surgery or People
Posted on: 07/09/2022
Signing process was quick
Warm friendly and helpful staff at reception
Dr Batchelor came out and greeted me
My concerns and views were listen to and o didn’t feel rushed.
I felt safe with GP
Posted on: 07/09/2022
Saw Sharon for a routine check, she was very friendly, professional and reassuring.
Posted on: 16/08/2022
Nurse Sharon took time to listen to me and very helpful (giving tips) on good health.
Posted on: 15/08/2022
The male nurse yesterday it was very polite and explains everything as well
Posted on: 13/08/2022
The Nurse was very professional, and provided a very good service.
Posted on: 13/08/2022
Quick friendly and efficient
Posted on: 12/08/2022
I had a great experience, the nurse and doctor I saw were both amazing help. They were very professional and made me feel extremely comfortable.
Posted on: 21/07/2022
Very helpful and friendly checked B/P high weight Blood test
Posted on: 19/07/2022
I had my NHS health check in 14/97/2022. It was done with Henna Khanan she was very professional and explained everything clearly to me.
Realised need to change my lifestyle
Posted on: 17/07/2022
I chose this option because the nurse I saw (Bernie) was extremely efficientabd professional in the was she dearth
with my appointment.
Posted on: 16/07/2022
The physio was brilliant
Posted on: 15/07/2022
Nurse Catherine was very polite, professional, friendly and made me free at ease.
Posted on: 14/07/2022
The appointment was given within a reasonable timeframe. The Doctor listened attentively and showed that she took my concerns seriously. The Doctor prescribed medication to help with the issue and also made a referral to ENT for further investigation.
Posted on: 13/07/2022
I saw one of the clinical nurses Sarah who was very knowledgeable, effficient and I felt she listened to me.
Posted on: 12/07/2022
Because my Doctor takes the time to listen to my complaint and react accordingly
Posted on: 11/07/2022
I was seen by a doctor who seemed interested in me and my condition. Instead of a person I couldn't really make contact with on the phone.
Posted on: 11/07/2022
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